"He has such a great outlook during harder times. It brightens my day and is a good reminder that we can all find joy during difficult times."  
   –Friendly Caller volunteer about her conversation partner

COAAA’s Friendly Caller Program matches a volunteer with an individual who receives services through the Central Ohio Area Agency on Aging for weekly or biweekly friendly chats. Sometimes an older adult or person with a disability would like additional social interaction, and this program is designed to connect them with a community volunteer for six months of friendly calls.

The Friendly Caller Program offers volunteers the opportunity to:

  • Provide social support and help reduce isolation for their conversation partner
  • Give back in a short period of time
  • Create their own volunteer schedule
  • Connect with someone with different life experiences
  • Leverage their empathy and active listening skills
  • Volunteer remotely
  • Brighten someone’s day


The goal of the friendly calls is to provide social conversation through brief phone calls. These calls are expected to last around 15 minutes once per week or once every other week.

Volunteer training will include conversation starters, communication tips, how to forward concerns or requests for services, and more. Participation in an orientation and training session is required to ensure that volunteers are prepared for success. During pandemic restrictions, orientation will be delivered virtually.

A one-time background check at COAAA is required before being paired with a consumer. There is no cost to the volunteer.

Interested in getting started? Complete the volunteer application (Word document or fillable PDF) and email to This email address is being protected from spambots. You need JavaScript enabled to view it.If you prefer, you may print the PDF application, fill it out by hand, and return by mail to:

Attn: Frances Krumholtz
3776 S High St.
Columbus, OH 43207

Need more information or have questions? Contact Frances Krumholtz, COAAA Volunteer and Engagement Coordinator, at This email address is being protected from spambots. You need JavaScript enabled to view it. or 614-645-3646.

Trualta is a free online platform that equips caregivers with the knowledge and skills needed to manage care for a loved one in the home.  Trualta is tailored to meet the caregiver’s learning style through quick videos, articles, tip-sheets, and professional-level trainings.  Central Ohio Area Agency on Aging (COAAA) is partnering with Trualta to offer this resource to central Ohio caregivers who live in COAAA's eight-county area (Delaware, Fairfield, Fayette, Fairfield, Franklin, Licking, Madison, Pickaway, and Union).


  • Offers practical caregiving tips and techniques
  • Covers many topics caregivers face including personal care, brain health, safety, self-care, managing challenging behaviors, and more
  • Connects caregivers to local resources
  • Provides opportunities to connect with other caregivers
  • Can be accessed from any computer or mobile device connected to the internet

Registration is required to access the platform.  COAAA's Trualta Support Specialist can answer questions about eligibility, assist with registration, and help individuals navigate the Trualta website.  To learn more about Trualta and how to register, contact Maddie Huggins, COAAA Trualta Support Specialist, at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 614-645-7445.  

Volunteer Guardians are substitute decision-makers for people who have disabilities and are unable to make informed personal decisions in their own best interest.

Guardians do many things to ensure the quality of life for the people they serve. They make informed, major life decisions concerning medical care, therapies, and living environments. But, guardians also do the "little things" and the little things mean a lot.

Download the VGP Brochure for more information.

How Can You Help?

If you have the time and the desire to protect and advocate for someone who cannot speak for him or herself, consider volunteering. You can make a difference in the life of a person who may be lonely and vulnerable and who may have no visitors or others involved in his or her life.

Who Can Volunteer?

Caring, committed adults who are at least 21 years old, have good communication skills, and reliable transportation. You must live or work in Delaware, Fayette, Franklin, Fairfield, Licking or Pickaway Counties.

What Will You Do?

Become "legal guardian of the person" for individuals whose mental impairment so incapacitates them that they are unable to care for themselves or make sound personal decisions.

Where Are You Needed?

A special emphasis is being placed on serving residents of nursing homes in Delaware, Fayette, Franklin, Fairfield, Licking and Pickaway Counties.

You will have:

  • Support, training and technical assistance from the staff of the Volunteer Guardian Program.
  • A volunteer attorney will be assigned to give you legal advice concerning the management of the guardianship.
  • Formal Statutory authority granted by the Probate Court.
  • The satisfaction of enhancing the quality of life for another human being.


If you are interested in volunteering download and read the Application Form.

  • Application Form (MS Word or Adobe PDF) Once completed, you may send the application through email or regular mail.

Additional Resources

Ohio Guardianship Association

National Guardianship Association

If you have questions (about nursing home navigation, surrogate medical decision makers, why are "they" telling me I need to get guardianship, etc.) or are interested in more information, contact Jane at 614-645-3883 or This email address is being protected from spambots. You need JavaScript enabled to view it. or Wendy at 614-645-1928 This email address is being protected from spambots. You need JavaScript enabled to view it..


Do you need help at home? COAAA is here to help! COAAA provides case management for a number of long-term care services that give you choice and dignity to live independently in your own home. Whether you need personal care services, homemaking, transportation, or home delivered meals COAAA can coordinate a care plan to meet your specific needs. 

Medicaid Waiver programs help provide long-term care services in the community to people who would otherwise be in an institution or nursing home and meet eligibility requirements.

Individuals must meet certain requirements to be eligible for these service programs.  If you think you or a loved one may be eligible for one of these services, call us at 1-800-589-7277 or complete the request form at www.coaaa.org/request_form.php and our team can provide a free in-home consultation or assessment. All assessments are with a licensed social worker or registered nurse who will determine a plan to meet your needs.

Program Name Who It Is For
& What It Does
Basic Services & Benefits Eligibility Eligibility

An alternative to nursing home care. Helps financially eligible, disabled older adults remain safe and independent at home.

  • Homemaking
  • Transportation
  • Emergency Response Systems
  • Personal Care
  • Meals/Nutrition
  • Care Management
  • Home Modification
  • Medical Equipment
  • Adult Day Care
  • Nursing
  • 60 or older
  • Have qualifying functional impairments (need assistance with bathing, meals, etc.)
  • Medicaid-waiver eligible
Assisted Living Waiver

Provides care for Medicaid-eligible adults in an approved assisted living facility. An alternative for people needing more care, but not a nursing

  • Private room/bath
  • 24-hr on-site response
  • Meals, Personal Care and Homemaking
  • Care Management and Social Activities
  • 21 or older
  • Require same level of assistance as PASSPORT
  • Medicaid-waiver eligible
MyCare Ohio

Provides comprehensive, coordinated services to Medicare and Medicaid eligible adults in designated service areas.

An individual selects a managed care organization to oversee health care (in Central Ohio, either Aetna Better Health of Ohio or Molina Healthcare of Ohio). Services include medical care, long term care and behavioral health services as well as coordinated care management. COAAA provides in-home waiver service coordination.

Age 18 or older with both Medicare and Medicaid in 29 Ohio counties including Delaware, Franklin, Madison, Pickaway, and Union in Central Ohio.

Franklin County Senior Options

Franklin County Office on Aging


Home-care program funded by the Franklin County Senior Services Levy.

  • Homemaker and Personal Care
  • Transportation
  • Meals/Nutrition
  • 60 or older and Franklin County resident
  • Have unmet need for service
  • Verify income/assets; sliding fee scale
Title III & Alzheimer’s Respite Services

Older Americans Act and state funding to community agencies to provide ‘safety net’ for those ineligible for other services.

  • Homemaker and Personal Care
  • Transportation
  • Meals/Nutrition
  • Care Management and Social Activities
  • Adult Day Care
  • Home Repair/Chore
  • 60 or older
  • Cost is usually by suggested donation.
  • Organizations in COAAA's eight counties receive funding, visit www.coaaa.org and click on Services for list of providers.
Long-term Care Consultation

A free, customized, in- home consultation that helps individuals understand how to meet current or future long-term care needs.

  • Information about long-term care services & support that helps seniors in maintaining their independence
  • Resources for estate planning, including financial & legal matters

No age or income requirements

Ohio Home Care Waiver

Meets the needs of financially eligible individuals who have significant health care needs due to a disabling condition.

COAAA performs assessment and care management activities under contract with CareSource, a managed care organization.  Services are similar to those available through the PASSPORT program.

  • 59 years of age or younger
  • Have qualifying functional impairments (need assistance with bathing, meals, etc.)
  • Medicaid-waiver eligible
Specialized Recovery Services

Helps individuals with severe and persistent mental illness, certain diagnosed chronic conditions, or those on the solid organ or soft tissue transplant waiting list.

  • Assistance in developing a specific care plan
  • Help with finding and keeping a job
  • Support from others with similar life experiences
  • Individuals eligible for the SRS program also
    receive full Medicaid coverage
  • 21 years of age or older
  • Meet diagnosis criteria
  • Medicaid-waiver eligible


Long-Term Care Consultations

Central Ohio Area Agency on Aging offers free long-term care consultations to Ohioans who want to be better prepared for senior living, senior housing, or for help at home. Call 614-645-7250 or 800-589-7277 to schedule or for more information.

A specially-trained Central Ohio Area Agency on Aging staff consultant will make a home visit to review your needs and circumstances. Care consultants can assess current and future needs, explain available senior help, discuss financial resources required, and create a professional care plan for you. Available services for help at home will be identified, alternative choices discussed and planning help offered. 

Legal Resources

Legal Aid Society of Columbus

The Legal Aid Society of Columbus (LASC) provides assistance to low-income seniors such as simple wills, powers of attorney, advance directives, nursing home issues, survivor & transfer on death deeds, Medicaid/Medicare, and more. LASC also has assistance on evictions, foreclosures, and other housing issues and a number of other topics. Individuals can attend Brief Advice clinics in the community, which are staffed by volunteer attorneys.

New client intake lines are open Monday through Friday from 9:30 am to 3:30 pm. Call 614-241-2001. New clients may also submit the online application, which is an interactive interview that provides step-by-step through instructions.

Legal Aid Society of Columbus (serves Franklin and Madison counties)
1108 City Park Ave, Suite 101
Columbus, OH 43206
614-224-8374 or toll-free at 888-246-4420

Legal Aid Society of Columbus (Marion office: serves Delaware and Union counties)
150 Oak St.
Marion, OH 43302
740-383-2161 or toll free at 888-301-2411

Southeastern Ohio Legal Services

Southeastern Ohio Legal Services (SEOLS) provides help with consumer issues, family law problems, health benefits issues, housing issues, public benefits issues, taxes, utility issues, and other problems. SEOLS also helps seniors and offers a number of self-help brochures at www.seols.org/help-for-seniors. Assistance can be requested online at www.seols.org/legal-services-request-information or calling the office that serves your county.

Southeastern Ohio Legal Services (Newark office: serves Licking County)
15 West Locust Avenue, Suite A 
Newark, OH 43055
740-345-0850 or 888-831-9412
This email address is being protected from spambots. You need JavaScript enabled to view it.   

Southeastern Ohio Legal Services (Chillicothe office: serves Fairfield, Fayette, and Pickaway counties)
73 East Water Street 
Chillicothe, OH 45601
740-773-0012 or 800-686-3668
This email address is being protected from spambots. You need JavaScript enabled to view it.

Pro Seniors Inc.

Pro Seniors helps seniors resolve legal and long-term care issues or problems. The organization operates a legal hotline that provides free legal information, advice, and referral for residents of Ohio age 60 and over, regardless of income or resources. When you call Pro Seniors, an attorney will schedule a 30-minute consultation. Typical topics include Medicare, Medicaid and Medicaid estate recovery, living wills, durable powers of attorney for health care, housing, and consumer problems. Their website offers fact sheets and resources on a wide-range of important legal topics, advance directive forms such as a health care power of attorney and a living will and can guide you through creating a simple last will and testament. 

Pro Seniors, Inc.
7162 Reading Road, Suite 1150
Cincinnati, OH 45237

Plain Talk Series

The 2019 Plain Talk series, co-sponsored by the Central Ohio Area Agency on Aging and Schoedinger Funeral and Cremation Services, featured speakers and handouts on topics such as downsizinglegal issuesdiagnosis and treatment optionshospice and palliative care, and funeral planning. To view recorded Plain Talk sessions, visit our YouTube playlist