Our knowledgeable staff provide free caregiver advice, education, and support for those helping loved ones. If your loved one needs help at home, our staff can offer advice on services available, respite help, hiring, financial assistance, and senior housing via telephone or in-home consultation. Free long-term care consultations are available to Ohioans who want to be better prepared for senior living, senior housing, or for help at home.

For information, resources and answers, contact the Central Ohio Area Agency on Aging at (614) 645-7250, (800) 589-7277, This email address is being protected from spambots. You need JavaScript enabled to view it. or through our online request form.

Caregiver Workshops & Education

Caregiver Toolbox and other caregiver workshops are offered free to community groups, businesses, and other organizations in COAAA's eight-county region. County partners may also offer training and education sessions as well. The Toolbox topics address everyday challenges that may be experienced by someone caring for an older adult or person with a disability. COAAA caregiving experts can present individual Toolbox topics or the entire series. For a list of all topics view our Educational Presentations Brochure. This email address is being protected from spambots. You need JavaScript enabled to view it. to find out if trainings are currently scheduled in your county or to make arrangements for caregiver workshops for your group.

Accessing Aging Resources (Online Video) (Handouts)
Caring for a loved one? Learn about resources and services that can help older adults and their family and friends assisting them with everyday living.

Planning Ahead series 
Avoid making critical decisions in the midst of a health crisis. Long-term care, the financial realities and legal tools for planning are discussed. Also addresses key considerations and resources to help with planning after the death of a loved one.
        Having the Conversation (Online Video) (Handouts)
        Important Documents (Online Video) (Handouts)
        Financial Realities of Medicare and Medicaid (Online Video) (Handouts
        Housing Choices (Online Video) (Handouts)
        After a Death (Online Video) (Handouts)
        If you are a Veteran (Online Video) (Handouts)

Navigating series 
Interacting with Healthcare Providers 
        In the Hospital Setting (Online Video) (Handouts)
        Palliative vs. Hospice Care (Online Video) (Handouts)
        Finding and Managing Care at Home  
        Finding and Managing Care in a Long-Term Care Facility (Online Video) (Handouts)

Nuts and Bolts of Care series 
Moving, Lifting and Transferring 
        Managing Medications 
        Common Equipment and their Use 
        Adapting the Home 

Preventing Burnout series 
Caregiving Through the Holidays (Online Video) (Handouts)
        Commons Signs of Burnout (Online Video) (Handouts)
        Strategies for Treating and Preventing Burnout 
        Common Family Dynamic 
        Challenging Care Situations 

Dementia series 
What Do We Mean by Dementia? (Online Video) (Handouts)
        As the Brain Deteriorates: What Stays and What Goes? (Online Video) (Handouts
        Managing Common Behaviors: Wandering, Bathing, Toileting, Sleeping, Eating (Online Video) (Handouts)

First Responder Training

COAAA offers free training for first responders that highlights tips and resources for interacting with older or frail adults and their caregivers? One of the topics includes interactions with people with sensory impairments, cognitive impairments, and dementia.


The Older Americans Act of 1965 (OAA) provides funding for services (under Title III) for adults age 60 and older. Every county in the US is served by an Area Agency on Aging, and Central Ohio Area Agency on Aging is responsible for the administration of these services in the following counties: Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Pickaway and Union.

Title III funding covers a variety of services including meal programs, supportive services (examples below), evidence-based programs, and caregiver supports and services.

Supportive Services include:

•Information and Referral
•Case Management
•In-home Care
•Home Repairs
•Adult Day Care
•Chore Services

COAAA awards Older Americans Act Title III funds to community organizations. Many of these organizations have other funding that allows them to provide services in addition to those listed. Waiting lists can occur for OAA services. When contacting these organizations, be sure to describe your situation so they can better meet your needs through the range of assistance available.

     • Title III Providers


There are no financial criteria to meet to receive OAA Title III services. A voluntary donation is suggested but not required. The suggested donation is based on the self-reported income of the person receiving services. Donations are used to extend the funding available for services.

How do I apply?

To apply for Title III services please call COAAA or submit a request form.



The Franklin County Senior Options program provides help at home and enables residents age 60+ to remain at home as long as possible. Senior Options is funded by the Franklin County Senior Services Levy and administered by the Franklin County Office on Aging (FCOA).

COAAA provides inhome visits and enrollment of clients, as well as case management for approximately 1,800 recipients of services. In addition, COAAA's Provider Relations division monitors the performance of all the Senior Options service providers, ensuring the delivery of quality care for program participants. Staff works with the providers to assure they are meeting all of the program's Conditions of Participation and Service specifications. 


To be eligible, a person must be 60 years of age or older, a resident of Franklin County, and have a demonstrated unmet need for service. The FCSO program provides a wide variety of services, including homemaker, home-delivered meals, personal care assistance, transportation, emergency response systems, adult day services, incontinence supplies, nutritional supplements, and durable medical equipment. These services are based on a sliding fee scale, and applicants must provide financial verification in order to enroll.

How do I apply?

For additional information, contact Franklin County Senior Options at (614) 525-6200 or www.officeonaging.org/fcso/ or Central Ohio Area Agency on Aging at (614) 645-7250 or (800) 589-7277.

For Consumers

MyCare Ohio is a system of managed care plans that coordinates the delivery of benefits and services to Ohioans who are eligible for both Medicare and Medicaid. The program covers 29 Ohio counties. MyCare Ohio impacts consumers eligible for Medicare and Medicaid in five Central Ohio counties. Those counties include Delaware, Franklin, Madison, Pickaway, and Union. The program is administered by the Ohio Department of Medicaid (ODM).

The Managed Care Providers (MCO) selected for the Central Ohio region are Aetna Better Health of Ohio and Molina Healthcare. COAAA is working in partnership with Aetna Better Health of Ohio and Molina Healthcare in providing the delivery of services to consumers. If you are already enrolled in a managed care plan, but have questions, call the member services number of your plan. Aetna members can call (855) 364-0974 and Molina members should call (855) 665-4623. If you are not enrolled, call the Medicaid Consumer Hotline at (800) 324-8680 or you can call COAAA at (800) 589-7277 or (614) 645-7250.

For Providers

If you are a provider for MyCare Ohio members and have questions, call provider relations at each of the plans. Aetna's number is (855) 364-0974 and callers should select option 2 and then option 4. The provider relations number for Molina is (855) 322-4079. If further assistance is needed, providers can call ODM’s Provider Hotline at (800) 686-1516. Also, you can visit the Provider Assistance page from ODM’s website which gives specific information to providers affected by MyCare Ohio.

Rules for MyCare Ohio Plans

Ohio Department of Medicaid's MyCare Information


When help at home is not feasible, Assisting Living is another way to provide senior housing options that are alternatives to nursing home care.

The Assisted Living Waiver Program pays the costs of care in an Assisted Living facility. The consumer is responsible for "room and board" expenses.


Participants must be financially eligible for Medicaid and determined by COAAA to need a "nursing facility level of care," the same requirements as for our PASSPORT program.

To view a current list of Assisted Living Waiver providers in your area, click here.

How do I apply?

Those interested in participating in the waiver may call COAAA at (614) 645-7250 or (800) 589-7277.


Licensed Ohio Residential Care Facilities interested in becoming an Assisted Living provider, please call Linda Gillespie or Teresa Shane at (614) 645-7250 or (800) 589-7277.

Assisted Living Flyer

Click here to download the assisted living waiver flyer.