Do you need help at home? COAAA is here to help! COAAA provides case management for a number of in-home long-term care services that give you choice and dignity to live independently in your own home. Whether you need personal care services, homemaking, transportation, or home delivered meals COAAA can coordinate a care plan to meet your specific needs. 

Individuals must meet certain requirements to be eligible for these service programs.  If you think you or a loved one may be eligible for one of these services, give us a call at 1-800-589-7277 and our team can provide a free in-home consultation or assessment. All assessments are with a licensed social worker or registered nurse who will determine a plan to meet your needs.


Program Name Who It Is
For/What It
Basic Services & Benefits Eligibility Eligibility

An alternative to nursing home care. Helps financially eligible, disabled older adults remain safe & independent at home. Prevents unnecessary nursing home placement.

  • Homemaking
  • Transportation
  • Emergency Response
  • Personal Care
  • Meals/Nutrition
  • Care Management
  • Home Modification
  • Medical Equipment
  • Adult Day Care
  • 60 or older
  • Have qualifying functional impairments (need assistance with bathing, meals, etc.)
  • Medicaid-waiver eligible
Home Choice

Home Choice assists older adults and individuals with disabilities to move from nursing homes to home and community- based settings.

  • A transitions coordinator helps with:
  • Locating housing
  • Setting up household
  • Connection with community services
  • Have lived in a long-term care facility for at least 90 days
  • Move into qualified housing
Assisted Living Waiver

Provides care for Medicaid-eligible adults in approved assisted living facilities. An alternative for people needing more care, but not a nursing home.

  • Private room/bath
  • 24-hr on-site response
  • Meals, Personal Care and Homemaking
  • Care Management and Social Activities
  • 21 or older
  • Medicaid-waiver eligible
  • Require same level of assistance as PASSPORT
MyCare Ohio

A 3 year demonstration program, beginning in 2014, designed to provide more comprehensive, coordinated services to Medicare & Medicaid eligible adults in the service areas.

An individual selects a Managed Care Organization to oversee health care (either Aetna Better Health Ohio or Molina Healthcare Ohio in Central Ohio). Services include medical care, long term care & behavioral health services as well as coordinated care management. In-home waiver coordination provided by COAAA.

Eligible for both Medicare & Medicaid in 29 Ohio counties including Delaware, Franklin, Madison, Pickaway & Union in Central Ohio.

Franklin County Senior Options


Office on 


Home-care program funded by the Franklin Co. Senior Services Levy.

  • Homemaker and Personal Care
  • Transportation
  • Meals/Nutrition
  • 60+; Franklin County resident
  • Have unmet need for service
  • Verify income/assets; sliding fee scale
Title III && Alzheimer’s Respite Services

Older Americans Act & State funding to community agencies to provide ‘safety net’ for those ineligible for other services.

  • Homemaker and Personal Care
  • Transportation
  • Meals/Nutrition
  • Care Management and Social Activities
  • Adult Day Care
  • Home Repair/Chore
  • Organizations in COAAA's eight counties receive funding, visit and click on Services for list of providers.
  • 60 or older; Cost is usually by suggested donation.
Long-term Care Consultation

A free, customized, in- home consultation that helps individuals understand how to meet current or future long- term care needs.

  • Information about long-term care services & support that helps seniors in maintaining their independence
  • Resources for estate planning, including financial & legal matters
  • No age or income requirements
Ohio Home Care Waiver

Meets the needs of financially eligible individuals who have significant health care needs due to a disabling condition.

COAAA performs assessment and care management activities under contract with CareSource, a managed care organization.  Services are similar to those available through the PASSPORT program.

  • 59 years of age or younger
  • Have qualifying functional impairments (need assistance with bathing, meals, etc.)
  • Medicaid-waiver eligible
Specialized Recovery Services

Assists individuals with severe and persistent mental illness, those who have been diagnosed with a chronic condition, or who are active on the solid or soft tissues transplant waiting list.  Individuals enrolled in the program will receive full Medicaid coverage and will receive Recovery Management services.

  • Recovery Management-assistance in developing a specific care plan
  • Individualized Placement & Support-help finding and keeping a job
  • Peer Recovery Support-support from others with similar life experiences
  • 21 years of age or older
  • Diagnosed with a serious or persistent mental illness
  • Medicaid-waiver eligible


Volunteer Guardians are substitute decision-makers for people who have disabilities and are unable to make informed personal decisions in their own best interest.

Guardians do many things to ensure the quality of life for the people they serve. They make informed, major life decisions concerning medical care, therapies, and living environments. But, guardians also do the "little things" and the little things mean a lot.

Download the VGP Brochure for more information.

How Can You Help?

If you have the time and the desire to protect and advocate for someone who cannot speak for him or herself, consider volunteering. You can make a difference in the life of a person who may be lonely and vulnerable and who may have no visitors or others involved in his or her life.

Who Can Volunteer?

Caring, committed adults who are at least 21 years old, have good communication skills, and reliable transportation. You must live or work in Delaware, Fayette, Franklin, Fairfield, Licking or Pickaway Counties.

What Will You Do?

Become "legal guardian of the person" for individuals whose mental impairment so incapacitates them that they are unable to care for themselves or make sound personal decisions.

Where Are You Needed?

A special emphasis is being placed on serving residents of nursing homes in Delaware, Fayette, Franklin, Fairfield, Licking and Pickaway Counties.

You will have:

  • Support, training and technical assistance from the staff of the Volunteer Guardian Program.
  • A volunteer attorney will be assigned to give you legal advice concerning the management of the guardianship.
  • Formal Statutory authority granted by the Probate Court.
  • The satisfaction of enhancing the quality of life for another human being.


If you are interested in volunteering download and read the Application Form.

  • Application Form (MS Word or Adobe PDF) Once completed, you may send the application through email or regular mail.


If you have questions or are interested in more information contact Jane at 614-645-3883 or Wendy at 614-645-1928.


Free consultations are available to Ohioans who want to be better prepared for senior living, senior housing, or for help at home.

For a free Long-term Care Consultation call the Central Ohio Area Agency on Aging 614-645-7250 or 1-800-589-7277.

A specially-trained Central Ohio Area Agency on Aging staff consultant will make a home visit to review your needs & circumstances. Available services for help at home will be identified, alternative choices discussed and planning help offered.

Care consultants can: assess current and future needs; explain available senior help; discuss financial resources required; and create a professional care plan for you.

Benefits. Prescriptions drugs. Coverage Gap. Preventative Benefits. Navigating the Medicare System can be difficult, and COAAA has trained staff available to answer your questions.

This email address is being protected from spambots. You need JavaScript enabled to view it. or call today at (800) 589-7277. Below you will find information Preventive Benefits on the Low-Income Subsidy and contacts to receive more information.

Preventative Benefits

Learn more about Preventative Benefits here. (You pay nothing for many services!)

Medicare for Beginners Workshops

Are you new to Medicare?  Do you need help understanding your options?  Join us for one of our upcoming Medicare for Beginners workshops.  Talk to our experts to get unbiased information to help you make informed decisions.  Registration is recommended.  We do not represent or sell insurance products. 

All workshops are held at COAAA's building located at 3776 S. High Street, Columbus, OH  43207.  There is plenty of free and convenient parking.  To register, call COAAA at 1-800-589-7277.

Upcoming Medicare for Beginners Workshops in 2018

Afternoon workshops starting at 2:00 p.m.

  • November 14, 2018

Evening workshops starting at 5:30 p.m.

  • December 12, 2018


Upcoming Medicare for Beginners Workshops in 2019

  • February 20, 2019  5:30 p.m.
  • March 13, 2019  2:00 p.m.
  • April 10, 2019  5:30 p.m.
  • May 15, 2019  10:00 a.m. and 2 p.m.
  • June 12, 2019  5:30 p.m.
  • July 17, 2019  2:00 p.m.
  • Aug. 7, 2019  5:30 p.m.
  • Sept. 18, 2019  2:00 p.m.
  • Oct. 16, 2019  5:30 p.m.
  • Nov. 20, 2019  2:00 p.m.
  • Dec. 4, 2019  5:30 p.m. 

Low Income Subsidy

Medicare offers financial assistance for beneficiaries who are eligible for extra help to pay for the prescription drug benefit (Part D).

If you qualify and are approved for extra help and do not yet have Part D, you may choose and enroll in a Medicare Prescription Drug Plan. Your coverage will begin the first day of the month following your enrollment.

To apply for extra help, please call COAAA at (800) 589-7277.

There are also several agencies available and willing to assist you in determining if you may qualify and help you through the process. Please call:

For individuals NOT yet eligible for Medicare, please visit the following sites to explore assistance or discounts for prescription drugs:

Additional Contacts

Our staff provide free caregiver advice, education and support for those helping loved ones. If your loved one needs help at home, our staff can advise on hiring, financial help, and senior housing.

Call our caregiver advocate line at 1-866-750-CARE (2273), or check out our highlighted resources below. Request additional caregiver information for you or a loved one through our online request form.

Free Long-Term Care consultations are available to Ohioans who want to be better prepared for senior living, senior housing, or for help at home. For a free Long-term Care Consultation call the Central Ohio Area Agency on Aging at 614-645-7250 or 1-800-589-7277.


Information and Assistance

Whether your loved one needs help at home, or you are looking for financial help, our staff help address the needs and concerns of caregivers and their families.


Help for caregivers is available via telephone or in-home consultation. A professional can provide one-on-one help to caregivers with difficult needs.

Education and Training

Caregiver workshops are available in Columbus and central Ohio, free of charge. Please call to find out if trainings are currently scheduled in your county or to make arrangements for caregiver workshops to your county. Our county partners may offer other types of training and education sessions as well. For a list of topics view our Educational Presentations Brochure.

Caregiver Respite Services

Short-term help to alleviate caregiver stress are also available. Caregiver help that encompasses services such as institutional respite, traditional respite, or overnight respite can be accessed through the county partners. County partners are listed in our Caregiver Brochure.

Supplemental Services

These caregiver services allow flexibility to our partners to meet diverse caregiver needs. Emergency help with purchasing medications, or assisting with caregiver travel are some examples.

Caregiver Support Groups

     Alzheimer Support Groups

     Central Ohio Support Group Guide

    Dementia Support Group - The Central Ohio Area Agency on Aging will offer, in partnership with the Alzheimer's Association of Central Ohio, a monthly support group for caregivers. Find support and helpful suggestions in caring for a loved one with Alzheimer's Disease and related dementias. For more information, call: 614-645-7705, 1-800-589-7277 toll free. The support group will meet the 2nd Monday of the month from 10:00 am to 11:30 am.


Caregiver Workshops & Presentations

Free sessions are available for groups throughout COAAA's eight counties and can be modified to meet your needs. To schedule a topic for your group, please contact Lynn Dobb at 614-645-3885 or 1-800-589-7277.


Caregiver Toolbox Presentation Topics:

  • Accessing Aging Resources: Caring for a loved one? Learn about resources and services that can help older adults and their family and friends assisting them with everyday living.
  • Planning Ahead: What you Need to Know Avoid making critical decisions in the midst of a health crisis. Long-term care, the financial realities and legal tools for planning are discussed. Also addresses key considerations and resources to help with planning after a death of a loved one.
  • Caring for Someone in the Home: Receive tips and practice techniques for providing home care.
  • Caring for Someone in a Care Facility: For families transitioning a loved one from the community to the nursing home setting. Discusses choosing a facility, strategies for managing care, and residents’ rights.
  • Navigating the Healthcare Maze: Learn about consumer rights, tips for getting high quality care in various settings.
  • Preventing Burnout: Identify signs of caregiver stress and burnout; common emotions and coping strategies discussed.
  • Family Dynamics and Aging: Learn common characteristics of spouses, adult children and siblings involved in caregiving.
  • Caring for a Difficult Family Member: Discuss circumstances which can provoke “difficult” behaviors, and learn techniques for coping with these behaviors.

Legal Resources

When an individual requires help in paying for long-term care in the home or in a care facility, they typically apply for Medicaid.  Pro Seniors, Inc., a legal hotline for older Ohioans, can help you determine whether you need legal assistance to apply for Medicaid because of your particular circumstances.  When you call Pro Seniors, a volunteer attorney will arrange a time to call you back and provide a free half hour consultation.  Although Pro Seniors provides ongoing legal assistance to individuals who live in the Cincinnati area, they can offer you information about other organizations throughout Ohio that provide legal assistance. 

The toll-free number for Pro Seniors is 1-800-488-6070.  

The website, has fact sheets on a wide-range of important legal topics, advance directive forms such as a Power of Attorney for Healthcare and a Living Will and can guide you through creating a simple last will and testament. 

Other Resources